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The Construction Consultants  

Our 20 Point Promise to You

 

Continuous Partner Support

1)   You will be assigned a Partner to manage all projects, so you will always receive top-level support. We do not believe in using our clients as a training ground for juniors.

 

Accessible and Responsive

2)   You will find us easy to deal with. As a client of ours you will be assigned your own support team so that you have the confidence we can respond quickly to your needs.

3)   You will always receive prompt attention from us. We will respond to telephone calls within one working day and to written correspondence normally within two working days.

4)   All our team have either a laptop or a remote workstation with a dial-in access to the central database, so that we are easily contactable.

 

Planning and Efficiency

5)   We will always agree a project plan for the delivery of services with you before commencing any project. Our work will be organised so that it ensures minimal disruption and fits in with your schedule.

6)   We will complete our work according to your exact specifications and keep you up to date with our progress.

 

Quality Excellence

7)   We are quality assured under BS EN ISO 9001; 1994, which means that we are continuously focused on the overall performance and development of the firm and the consistency and quality of services we provide our clients.

 

Health and Safety Policy

8)   We conduct regular health and safety inspections. We will assign a dedicated person to ensure that all Health and Safety regulations are adhered to at every stage of projects.

 

Environmental Policy

9)   Tillyard is a member of EPIC (Environmental Performance Improvement Club) and is totally committed to minimising the effects of construction on the environment.

 

State of the Art Technology

10)   Tillyard employs the latest computerised techniques for all aspects of quantity surveying and cost management so that our services are delivered cost effectively and accurately.

 

Innovation and Training

11)   Tillyard is committed to training in order to reinforce our team´s competence and extend their skills.

12)   Our team focuses on keeping abreast of the latest technological developments by attending industry seminars and workshops.

 

Our Communication

13)   Our culture encourages open and informal communication so that information is disseminated effectively.

14)   We aim to correspond with you in plain English so that communication is jargon-free and concise.

 

Value for Money

15)   Our fees are regarded as realistic and competitive. This we achieve through careful planning and by identifying and implementing procedures to reduce time and cost.

16)   We take a proactive approach to cost control from feasibility to final account, so that costs are monitored regularly and controlled within the construction cost limits.

 

Adding Value

17)   As part of our drive to maximise efficiencies we can establish project Extranets as required.

18)   We also frequently run project-based workshops relating to design, development, value engineering and project definition.

19)   We do not believe in charging you for incidentals such as routine telephone calls or emails.

 

Commitment to Client Care

20)   We will send you feedback forms on a regular basis so that you can appraise us regularly. Your feedback is critical to us and your response to our Client Care Questionnaires will be monitored to ensure continuous improvement.

What our clients say
" Tillyard was project quantity surveyor for a new partnership one-stop-shop that contains a public library, a health centre, and council offices. Tillyard produced separate bills of quantities for the County Council and the Health Partners, with particular attention paid to our needs in respect of cost control and apportionment of additional works. "

Geoff Bruce
Cambridge County Council
" I personally have worked with Tillyard since 1986, I have a tremendous respect for them. They have excellent communication skills and a vast knowledge of the construction process. This gives me the confidence that they are best placed to deliver a good quality, responsive service, at all times. Tillyard have always added value to any services they have provided. This along with their competitive fee rates represents excellent value for money. "

David Manns
Forest Heath District Council
" Tillyard are highly regarded as far as this practice is concerned. The service they provide to us, the client and the rest of the team is superb, accurate, thorough, sensible and practical. Communication skills, integrity and sound advice are what you would hope everyone in business would aspire to. It has to be said that most fail where Tillyard succeed - they are a safe pair of hands. I would have no hesitation in recommending them for any project of any size, value and complexity. "

Keith Johns
The Johns Practice
" We have found Tillyard to be responsive, extremely helpful and above all accurate. They are more than willing to send a representative along to design or start up meetings to ensure that they are kept fully part of the procurement team. Their forms of submission are informative and easy to follow and we have found that they honour deadlines. "

Ian Walsham
French Kier Anglia
" We have worked with Tillyard for many years, on projects ranging from £50,000 to £10 million in size. They have provided a consistently reliable and personal service and we look forward to working with them for many years to come. "

James Bowdidge
The Property Merchant Group
" Tillyard have had a close association with us from the early 1960´s to the present, providing quantity surveying and project management consultancy on both overseas and UK projects. We have found them responsive and timely to our instructions and accurate in the work they present for our client’s consideration. Our satisfaction can be judged by our continued support for them. "

John Kress
James Cubitt & Partners
" I have worked with Tillyard for 10 years. They are one of our longest serving suppliers and that is no coincidence. From a client´s perspective they give us everything we need, very competent and personable people, quick response times, at great value. "

Alastair Thomas
Equity Estates
" I have had a close working relationship with Tillyard for over 20 years, working mainly in the defence and education sectors. They are very approachable and pragmatic. Their delivery in terms of advice, time and quality has always been good and reliable. Hence, I have continued to return to them with further commissions. "

Paul Darlow
Capita
" Since their appointment Tillyard have worked as an integral part of the project team, and have made possible an open and partnering approach between the client and the main contractor. As well as this, they have shown a detailed understanding of the scheme and have consistently highlighted potential areas for value engineering without compromising the Client´s requirements. I have no hesitation in recommending Tillyard to other project managers, and look forward to my next opportunity to work with them. "

Dave Poulter
Dave Poulter Consulting
" Tillyard are providing construction cost advice on a large and very complicated town centre redevelopment scheme. I have been consistently impressed by the high quality of their advice and their ability to meet demanding deadlines. The professionalism, dedication and commitment shown by the Tillyard team, expertly led by Andrew Jones, is second to none. Tillyard always put the interest of their clients first and have a total understanding of our needs and aspirations. Tillyard are a key member of our professional team in which I have complete trust and confidence. "

Philip Cable
CFK Investments Limited
" I have known and worked with Tillyard for over 30 years, both in the UK and abroad, during which time I have admired their honesty and integrity. Given the opportunity we would always employ Tillyard as project managers or quantity surveyors. "

John Sinnett
The Sinnett Partnership Limited
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